Capture the Stories
When you work with your clients, you get to know their stories, you get to know the problems that brought them to you. Most important for your role as an advocate is that you are aware of the positive results they get from working with you. Write those down. Do not expect to remember them. There will be too many to remember.
Action to take: Make a computer file of client stories so you can always have great examples to support any position you are taking.
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